Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel an order or seek a refund for a product or service purchased through the Platform.

Cancellation Policy

Cancellations will only be considered if the request is made within 7 days of placing the order.

Cancellation requests may not be entertained if the order has already been communicated to the seller or merchant listed on the Platform and the shipping process has been initiated or the product is out for delivery.

In such cases, you may choose to reject the product at the time of delivery.

JB Enterprises does not accept cancellation requests for perishable items such as flowers, eatables, or similar products.

However, refunds or replacements may be made if the user establishes that the quality of the delivered product is not satisfactory.

Refund & Replacement Policy

In case of receipt of damaged or defective items, please report the issue to our customer service team within 7 days of receiving the product. We will re-deliver the item, either by exchange or replacement, within 5 to 7 working days.

The request will be entertained after the seller or merchant has verified and confirmed the issue at their end.

If you believe that the product received is not as shown on the website or does not meet your expectations, you must notify customer service within 7 days of delivery. After reviewing your complaint, an appropriate decision will be taken.

For products that come with a manufacturer’s warranty, any issues should be addressed directly with the manufacturer.

Refund Processing

In case a refund is approved by JB Enterprises, it will be processed within 7 days to the original mode of payment.